We hope you will delight with your purchase and we would like to thank you for choosing Petits Trésors.
Our jewelry are constantly checked for quality, during the making, but also the packing. If for any reason your jewelry is defective, or doesn't correspond to the product you've ordered, please send it back to us. You can return incorrect/faulty items purchased from Petits Trésors e-store within 30 days of receipt for a free exchanged or a refund including shipping costs.
The Petits Trésors e-store will only accept returns for purchases made from the Petits Trésors e-store. Petits Trésors retailers stores will not accept returns on products purchased our e-store.
If your jewelry is not defective, we can't accept returns for purchases without stating reasons, except if your jewelry is not engraved. Items engraved with personalized information cannot be returned or exchanged. If it is not personalized, we can accept your return under the condition that it has not been used and is packed in its original packaging.
How to return your purchase ?
Please click on the link to open the return slip* which must accompany your return. You will find on the packing list all information we need to handle your request. You will have to choose Exchange or Refund.
Include your packing slip and all original documentation in your parcel.
We will refund with your original method of payment within 2 weeks after receiving your return.
If you prefer an exchange, we can refund the shipping costs you paid once we receive your parcel, or offer a coupon (shipping cost amount X 2). This coupon will be sent by email once we receive your parcel.
Please ship your return to the address below:
Immeuble le Britannia
20 Boulevard Eugène Deruelle
69432 Lyon Cedex 03 – France
Petits Trésors is not responsible for merchandise sent by you and which has not been received or that is not returned in accordance with these terms.
If you have a concern or requests about a particular product or our return policy, please contact customer service at:
+44 20 3289 8359
Click here, to download our return slip.